Responsible Gambling Policy

At Sportaza we take responsible gambling seriously. We want play to remain enjoyable and under your control, so we provide clear tools and practical guidance to help you manage time and money spent on betting and gaming. If you ever need extra help, we encourage you to use the controls below or contact our support team for assistance.

Our player protection principles

We believe in safe, transparent play. That means offering straightforward controls, checking identity where required, and acting promptly when a player asks for help. We respect player limits and treat any request to restrict access to an account with priority and confidentiality.

Activity-control tools

Account limits

You can set daily, weekly or monthly deposit limits on your account to control how much you stake. Limits take effect immediately or after a short cooling-off period depending on the option chosen.

Loss limits and session controls

Loss limits help cap how much you can lose over a chosen period. Session timers and reality checks remind you how long you've been playing and prompt you to take a break.

Temporary breaks

If you need time away, apply a temporary timeout to lock your account for 24 hours up to several months. Timeouts are reversible and intended for short-term control.

Deposit limits

Deposit limits are available in your account settings. You can lower or increase limits at any time, though increases may apply after a short waiting period. Typical minimums and suggested default levels are set to promote responsible play.

Loss limits

Loss limits allow you to limit net losses across a specified period. They work alongside deposit limits and are designed to prevent unexpected short-term losses affecting your finances.

Self-exclusion

For players who need a longer break, self-exclusion closes access to the account for a set period. This is a longer-term commitment and can be a vital step if you feel you cannot control your play. Self-exclusion requests are treated seriously and processed promptly.

Recognising signs of problem behaviour

Common signs include chasing losses, spending more time than intended, hiding activity from family, or struggling to meet daily commitments. If you notice these patterns in yourself or someone you care for, please act early.

Tips for staying in control

Set realistic deposit and time limits, use session reminders, only gamble with money you can afford to lose, avoid gambling when upset or stressed, and review your account activity regularly. Ask support for help adjusting controls at any time.

Professional help and support organisations

If gambling stops being fun, seek independent support. In the UK you can contact organisations such as GamCare and BeGambleAware for free, confidential advice and treatment options. If you need immediate account assistance from us, use live chat or contact our support team through your account.