Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use Sportaza. We value your privacy and set out the kinds of data we process, why we process it and the choices you have. The policy covers account data, technical information, transaction records and how we handle cookies and third-party services.
Types of data we collect
Personal data
When you register an account or contact us we collect personal data such as your name, date of birth, email address, phone number and proof of identity where required for verification. We also record contact preferences and any communications you send to our support team.
Technical data
Technical data includes information about your device, browser, IP address, operating system, device identifiers and connection details. We collect this to help deliver the site, diagnose issues and prevent fraud.
Transactional data
Transactional data covers deposits, withdrawals, betting and gaming activity, payment method details and records of any promotions you use. We retain payment-relevant data only as required to process transactions and meet our security checks.
How we use your information
We use your data to create and manage your account, verify your identity, process payments, handle enquiries, prevent fraud and comply with legal obligations. We also use aggregated or anonymised data to analyse site performance and improve our services.
Data protection practices
We apply technical and organisational measures to protect your information, including encryption in transit and access controls. Only authorised staff and approved service providers have access to personal data on a need-to-know basis. We regularly review security arrangements to help keep data safe.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, perform analytics and support marketing where you have given consent. You can manage cookie settings through your browser or via the cookie control tools available on the site. Disabling certain cookies may affect site functionality.
User rights
You have the right to request access to the personal data we hold about you and to ask for corrections if information is inaccurate. Where applicable, you can request deletion, restrict processing, object to processing or request data portability. Requests will be handled in accordance with applicable law.
Access, correction and deletion
To exercise your rights or update your details, contact our privacy team. We may ask for proof of identity before making changes to protect your account. For requests, please email [email protected] with your account details and the nature of your request.
Information sharing and third parties
We share data with third-party service providers that support account management, payments, authentication, customer support and analytics. We may also share information where required by law or to prevent fraud. Third parties act as processors and are required to maintain appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site with an updated date. We recommend you check this page periodically to stay informed about how we handle your information.